Terms and Conditions

Booked By Tuesday is a restaurant events marketing and lead generation service operated by BBTD Systems LLC, a limited liability company registered in the State of California. We provide paid advertising management, automated lead response systems, CRM infrastructure, and sales pipeline support designed to help independent restaurants and hospitality businesses generate private event inquiries.

We are a marketing and demand generation company. We do not coordinate, plan, or manage events on behalf of our clients or their customers. We do not guarantee bookings, revenue, or specific business outcomes. Our role is to generate qualified inquiries and equip our clients with the infrastructure to respond to and close those inquiries.

By using this website or engaging with our services, you represent and warrant that:

• You are at least 18 years of age
• You are a business owner, operator, or authorized representative of a hospitality business
• You have the legal authority to enter into agreements on behalf of your business
• Your use of our website and services complies with all applicable laws and regulations

These Terms apply to all visitors, inquirers, prospective clients, and current clients. Use of our website constitutes acceptance of these Terms.

What We Provide

Booked By Tuesday offers marketing and lead generation services that may include, depending on the engagement:

• Paid advertising campaign management on Meta (Facebook and Instagram) and Google
• Automated lead follow-up and response systems via SMS, email, and phone
• CRM setup, configuration, and pipeline management
• Booking calendar integration and appointment automation
• Lead qualification and nurturing workflows
• Events Hub dashboard access for pipeline visibility
• Ongoing campaign optimization and performance reporting

What We Do Not Provide

Our services explicitly do not include:

• Event planning, coordination, or on-site execution
• Staffing, catering, or venue management
• Guaranteed bookings, revenue targets, or specific lead volume commitments
• Legal, financial, or accounting advice
• Website development or hosting (unless separately agreed in writing)

Service Customization

All service engagements are custom-built based on the client's business needs, market, budget, and goals. The specific scope of services for each client is defined in a separate written service agreement. In the event of any conflict between these Terms and a signed service agreement, the service agreement governs.

By submitting an inquiry form on our website, through a Meta (Facebook or Instagram) lead ad form, or through a Google lead form, you expressly consent to receive communications from Booked By Tuesday including:

• SMS text messages to the phone number you provide
• Emails to the email address you provide
• Phone calls from our team

This consent applies regardless of whether the form was hosted on our website or natively within an advertising platform such as Facebook, Instagram, or Google. Standard message and data rates may apply for SMS.

You may opt out of SMS communications at any time by replying STOP. You may unsubscribe from email communications by clicking the unsubscribe link in any email. You may opt out of phone calls by contacting us at team@bookedbytuesday.com. After opting out, you may receive one final confirmation message.

These communications are part of our sales and onboarding process. Opting out before a service agreement is executed does not create any obligation on either party.

Our Content

All content on this website, including but not limited to text, graphics, logos, ad copy, frameworks, methodologies, workflow designs, and system architectures, is the property of BBTD Systems LLC or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any of our content without our prior written consent.

Client-Provided Materials

When you provide us with materials such as logos, images, brand assets, or written content for use in your campaigns, you represent that you own or have the right to use those materials and grant us a limited license to use them solely for the purpose of delivering your agreed services. You retain ownership of all materials you provide to us.

Work Product

Ad creatives, campaign structures, automation workflows, and CRM configurations developed by Booked By Tuesday for a client's engagement are considered proprietary to BBTD Systems LLC unless explicitly transferred in a separate written agreement. Upon full payment and completion of an engagement, clients receive a non-exclusive license to use the deliverables produced for their specific business.

All financial terms, including retainer amounts, billing frequency, ad spend obligations, and payment schedules, are defined in the client's individual service agreement. The following general terms apply to all engagements:

• All fees are due as specified in the service agreement, typically on a recurring monthly basis
• Payments are processed via Stripe or another agreed payment method
• Ad spend is paid directly by the client to the respective advertising platform (Meta, Google) and is separate from our service retainer
• Late or failed payments may result in a pause or suspension of services
• We reserve the right to charge a late fee of 1.5% per month on outstanding balances not paid within 10 days of the due date
• All fees are non-refundable unless otherwise specified in writing

We do not issue refunds for work already performed, campaigns already launched, or time already invested. If you believe there is an error in billing, contact us within 10 days of the charge at team@bookedbytuesday.com.

Client Cancellation

Cancellation terms are defined in your individual service agreement. In the absence of a specific agreement, either party may terminate the engagement with 30 days written notice delivered via email to the other party's last known business email address. You remain responsible for all fees incurred up to and including the termination date.

Our Right to Terminate

We reserve the right to suspend or terminate services immediately, without notice or refund, if:

• You violate any provision of these Terms or your service agreement
• You provide false or misleading information about your business
• Your use of our services violates any applicable law or regulation
• You engage in abusive, threatening, or harassing conduct toward our team
• Your account or ad accounts are suspended or banned by Meta, Google, or any other platform due to your own conduct

Effect of Termination

Upon termination, your access to any client portals, dashboards, or shared systems will be revoked. We will retain copies of campaign data and deliverables for a reasonable period but are not obligated to transfer or export assets beyond what is specified in your service agreement.

Clients who engage our services agree to:

• Provide accurate, complete, and timely information required to set up and manage campaigns
• Maintain active and compliant advertising accounts on Meta and Google
• Fund their advertising accounts promptly to avoid campaign interruptions
• Respond to leads and inquiries generated by our campaigns in a timely manner
• Inform us of any changes to their business, menu, capacity, or event offerings that may affect campaign accuracy
• Comply with all applicable laws related to their business operations, including food service licensing and event regulations
• Obtain and maintain any required business licenses, permits, or insurance

We are not responsible for lost revenue or missed opportunities resulting from a client's failure to respond to leads, maintain funded ad accounts, or provide accurate business information.

No Guarantee of Results

Marketing results vary based on factors outside our control including market conditions, competition, ad platform algorithm changes, seasonal trends, offer quality, and client responsiveness to leads. We make no guarantee of specific lead volume, booking rates, revenue increases, or return on ad spend. Past results referenced in our marketing materials are illustrative and not a promise of future performance.

Platform Dependency

Our services rely on third-party platforms including Meta, Google, and various software tools. We are not responsible for outages, policy changes, account suspensions, algorithm updates, or any other changes made by these platforms that may affect campaign performance. We will make reasonable efforts to adapt to platform changes on your behalf but cannot guarantee continuity of results during platform disruptions.

Website Accuracy

The content on bookedbytuesday.com is provided for informational purposes only. We make reasonable efforts to keep information current and accurate but do not warrant that all content is complete, error-free, or up to date. We reserve the right to modify or remove website content at any time without notice.

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. Your use of our website and services is at your sole risk.

To the fullest extent permitted by applicable law, BBTD Systems LLC, its members, employees, contractors, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of our website or services, including but not limited to lost profits, lost revenue, lost data, or business interruption.

Our total cumulative liability to you for any claims arising out of or related to these Terms or our services shall not exceed the total amount you paid to us in the three months immediately preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless BBTD Systems LLC and its members, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any applicable law or third-party right
• Any content or materials you provide to us
• Your business operations, including any claims by your customers or employees
• Any ad account suspensions, bans, or policy violations resulting from your own conduct or business practices

Our services involve the use of third-party platforms and software tools including but not limited to Meta, Google, Stripe, and various marketing automation and CRM systems. Your use of these platforms is subject to their own terms of service and privacy policies. We are not responsible for the practices, policies, or performance of any third-party platform.

We do not endorse any third-party platform and our use of them in delivering your services does not constitute a warranty or representation about their reliability or suitability for your needs.

Campaigns we manage on your behalf must comply with the advertising policies of Meta, Google, and any other platform used. You are responsible for ensuring that your business, offers, and products comply with all applicable advertising platform policies and laws.

We reserve the right to decline to run or to pause any ad creative, offer, or campaign that we reasonably believe violates platform policies or applicable law. We will notify you promptly if this occurs and work with you to develop compliant alternatives where possible.

You acknowledge that ad accounts are registered in your name and that ultimate responsibility for platform policy compliance rests with the account holder.

In the course of our engagement, both parties may have access to confidential business information including but not limited to strategies, pricing, client data, campaign performance metrics, and proprietary systems. Both parties agree to keep such information confidential and not to disclose it to third parties without prior written consent, except as required by law.

This obligation of confidentiality survives the termination of any service engagement for a period of two years.

During the term of any service engagement and for a period of 12 months following termination, neither party shall directly solicit, recruit, or hire any employee, contractor, or team member of the other party who was involved in the engagement, without prior written consent. This restriction applies equally to you and to BBTD Systems LLC.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Informal Resolution

Before initiating any formal dispute resolution process, both parties agree to attempt to resolve any dispute informally by contacting the other party in writing and allowing 30 days to respond and attempt resolution in good faith.

Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding arbitration administered by JAMS or a mutually agreed arbitration provider in accordance with its rules. Arbitration shall take place in Los Angeles County, California. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You waive any right to participate in a class action lawsuit or class-wide arbitration against BBTD Systems LLC.

Exceptions

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.

We reserve the right to update or modify these Terms at any time. When we do, we will update the Effective Date at the top of this page. Material changes will be communicated via our website or by email if you are an active contact in our system. Your continued use of our website or services after any change constitutes your acceptance of the updated Terms.

If you have a signed service agreement with us, changes to these Terms do not override the terms of that agreement without your written consent.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect.

These Terms, together with our Privacy Policy (available at bookedbytuesday.com) and any signed service agreement, constitute the entire agreement between you and BBTD Systems LLC with respect to your use of our website and services. They supersede all prior discussions, representations, or agreements between the parties on these subjects.

No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of BBTD Systems LLC.

If you have questions or concerns about these Terms, contact us at:

• Booked By Tuesday
• BBTD Systems LLC
• team@bookedbytuesday.com
• (844) 641-1368
• bookedbytuesday.com